1. Before purchasing
Please review the product description, price, format, approximate page count, included files and licence before ordering. Contact us before purchase if you are unsure whether a product fits your needs.
2. Digital delivery
Access or delivery information is sent to the email entered at checkout after confirmed payment. Check spam or promotions folders and ensure that the delivery email is correct.
3. Eligible problems
Contact us promptly if you were charged more than once for the same order, did not receive access after payment, received a corrupted or materially incomplete file, were charged without authorisation, or received a product materially different from its published description. We will first attempt to verify the order and provide working access or a replacement.
4. Change-of-mind requests
Because digital files can be accessed and retained immediately, a change-of-mind refund is generally unavailable after the download or access link has been delivered or used. This does not limit any refund, cancellation or cooling-off right that cannot legally be excluded in your country.
5. Request window
Please report delivery, duplicate-charge or file-quality problems within 14 days of purchase so we can investigate efficiently. Unauthorised-payment concerns should be reported immediately.
6. How to request help
Email support@nexashelf.download with the buyer's email address, order or receipt number, product name and a clear description of the issue. Never email complete card or bank credentials.
7. Processing
We normally acknowledge support requests within three business days. Approved refunds are returned through the original payment method by the relevant payment provider or merchant of record. Bank processing time may vary. Creem may also issue or administer refunds according to its merchant-of-record obligations and applicable law.